Shipping And Returns

Tracked Delivery

Our orders are shipped and delivered on business days (Monday - Saturday, excluding public holidays).

Our standard shipping carrier is GRAB (within Metro Manila) LBC (outside Metro Manila).

Free shipping for ONLINE (bwl mobile app and website) orders minimum PHP30,000.00 within Metro Manila

Self-Collection
We offer self - collection at the BWL office at no charge. Please select "Self-Collection" when choosing your delivery method at checkout.

Self-Collection Address

BWL Office:
Unit 3205-3206
Robinsons Equitable Tower
ADB Ave. Ortigas Center
San Antonio, Pasig City
Operating hours:
10am-5:30pm (Mon-Fri), 12pm-6pm (Sat)
Closed on Public Holidays.

Your items will be ready for collection after you have placed the order (during operating hours only). Please provide your SMS confirmation upon collection.

Shipping Method	Cost	Timeframe
Standard Courier GRAB (w/in Metro Manila)	30k and above online orders – FREE 30k and below online orders- PHP200	Same day
Self-Collection (BWL Office)	FREE	Immediate
Standard Courier LBC (outside Metro Manila)	Depending on the distance, weight and items declared	7 days

We regret that we do not ship outside Philippines at this time for orders placed on drs-secret.com.ph. Please use our Store Locator to find the nearest DR's Secret store near you.

Your order will arrive in 3-5 business days. If you do not receive your order after 5 working days, please contact our customer care at inquiry@ph.bwlgroup.com or (02) 8397 1700.

You will receive a tracking number via SMS after your order has been dispatched.

Our Return & Exchange Policy applies only to products purchased on our website - drs-secret.com.ph. Any DR's Secret product purchased through third parties or our distributors are not covered under this policy.

We offer returns and exchanges for defective or wrong items.

In line with the 7 business days cooling-off period, we allow exchange of defective products provided the returned products are in its original packaging. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item for assessment.

Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of DR's Secret.

Step 1: Should you receive a wrong or defective item, please contact us immediately at inquiry@ph.bwlgroup.com or call us at (02) 8397 1700. Please provide the order number along with your mobile number.

Step 2: Once your return/exchange request is authorised by our customer service team, kindly bring item(s) to our store for assessment. Our customer care team will determine if refunds or exchanges should be carried out.

Exchange will be made within 5 business days once the validity of the defective products is confirmed.

All refunds to the customers will be made via cheque or bank transfer within 2 weeks upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from the customers.All refunds will be in Philippines Peso.Any refund requested after the 7 business days cooling-off period but within 30 days of purchase requires Management approval and will be subjected to processing fees.